Intervention levels

Street lighting and traffic signals

Area Requirement Timescales
Door or identification number Column/Post door missing Within 2 hours
Door or identification number Asset identification number missing. Damage to door. Within 10 days
Wires exposed Wiring exposed Within 2 hours
Columns or posts Column leaning or knocked down and causing obstruction to the safe passage of the highway user. Damaged and in danger of collapse or causing a hazard Within 2 hours
Columns or posts Damaged or leaning but not causing a hazard Within 10 days
Lanterns Lantern bowl hanging Within 2 hours
Lanterns Street lights, signs or bollards: Day burning lantern, intermittent lantern, lamp out or lantern missing. Within 10 days
Intelligent transport systems

This category shall include, but is not limited to, the following:

  • Signal not working
  • Gas explosion or a reported gas leak near to signal equipment
  • Road Traffic Collision involving damage to signal equipment and causing potential damage to the public
  • Exposed live wiring and components
Within 2 hours