Our repair criteria
Intervention levels are determined by the risk the issue poses i.e. deeper potholes on main roads are priorities. Intervention levels allow us to focus our resources on the most immediate issues affecting safety. Intervention levels are not determined by the contractor or officers. Elected Members set the policy that determines the intervention levels we work to.
For potholes in the carriageway, they are:
- Category 1: Greater than 100mm and at least 300mm wide in all directions - Made Safe within 2 hours
- Category 2: Greater than 60mm and less than 99mm deep and at least 300mm in all directions - Repaired within 5 days
- Category 3: Greater than 40mm and less than 59mm deep and at least 300mm in all directions - Repaired within 28 days
For footways, they are:
- Category 1: Greater than 40mm deep - Made Safe within 2 hours
- Category 2: Greater than 30mm deep - Repaired within 5 days
- Category 3: Greater than 20mm deep - Repaired within 28 days
You can find all our intervention levels on the below page: