What we do - Winter service

Winter road safety advice

Every year we encourage customers to ‘get ready for winter’ by keeping up-to-date with weather forecasts and road conditions, ensuring their cars are ready for winter weather and that they have essentials with them such as de-icer, scraper and torch.

What should I do to prepare my vehicle for winter?

Make sure you prepare your car before the winter comes.

  • Check the tread of your tyres.
  • Check windscreen wipers and washers.
  • Make sure you have de-icer and a scraper in your car.

How can I be safer on the road during winter?

  • Reduce your speed
  • Charge your mobile phone before setting off
  • Keep water, food, a blanket and sturdy shoes in your car
  • Do not drive through flood water - it may be deeper than you think.

What can I do to help?

  • Report any hazards, fallen trees, or flooded roads to us.
  • Clear the pavement of snow and ice outside your house, if safe to do so, (and your neighbours!) to make it safer for everyone.
  • Don't use hot water to melt ice on pavements! It will refreeze and be dangerous on the path.
  • We do not have the resources to routinely grit footpaths or pavements. We encourage residents to refer to the “snow code” on the Met Office website when considering clearing ice or snow from pathways and drives.
  • Find out where your local grit bin is on our interactive map.

Report a problem

If you think the problem is an emergency please call us on 0345 60 80 193. If it is not an emergency you can report it easily online here.

Report a problem online