Report a problem via the website
You can easily report issues to us via our Report a Problem page or raise a general enquiry.
Give us a call
If you have an emergency or want to speak to us, you can call us on 0345 60 80 193.
The contact centre is open between the hours of 08:30 to 17:00 Monday to Thursday and 08:30 to 16:30 on Friday. Outside of these hours we will operate an emergency only service so please only call the contact number if your concern poses a significant risk to highways users.
Our Standards
Our Customer Care Standard sets out the level of service which you can expect from us.
Using our website you can expect an acknowledgement to be sent in 1 working day and a reply within 10 working days. If we can’t resolve your query within that time frame, we will advise on what action we will take next.
If you phone us we will answer the phone promptly, it may take us longer to answer in busy periods but where possible we will tell you the wait time.
When we receive a letter from you, we will reply with 10 working days. If we can’t resolve everything we will write to let you know we have received your letter and let you know what we will do next and when you can expect a full reply.
Freedom of Information Requests
We aim to make as much information available on our website as possible and our Highways Customer Team are available to answer questions. You can also find FOI responses that has already been published in the East Sussex County Council (ESCC) disclosure log.
You can find copies of our Highways policies on the East Sussex County Council website:
- Highway Policies Strategies and Plans
- Communication
- Highway Maintenance
- Safety and Serviceability
- Network Management and Improvement
- Licensing and Enforcement
- Emergencies and Network Resilience
- Parking Policies
You can find out about how often we inspect the highway, when we will carry out repairs and how long this will take in our Highway Asset Inspection Guidance Document.
To make a request please visit the East Sussex County Council website to find out how to submit a Freedom of Information or Environmental Information Regulations request.