Contact us

Compliments and complaints

Compliments

To log a compliment, please contact our Customer Service Team on 0345 60 80 193 or complete our Compliments Form. Please note you will be redirected to the East Sussex County Council consultation website.

Compliment Form

Complaints

If you have complaint about the highways service, please contact our Customer Service Team on 0345 60 80 193 and inform one of our trained advisors of the nature of the issue. Our Customer Service Advisor will take all your details as well as the details of your complaint and look to address your concerns. If you are not satisfied with this initial response, you can ask for the matter to be escalated to our Stakeholder Liaison Officer.

If you remain dissatisfied with the response you receive, your complaint can be escalated to East Sussex County Council's Corporate Complaints team. Please note they will only investigate complaints which have gone through the East Sussex Highway complaint process, as noted above.