Feedback
Within East Sussex Highways your views are important to us and we want to hear what you think about the services we deliver. We would like to know:
- When we are doing something right.
- If something has gone wrong and you are not happy with the service you received from us.
Compliments
To log a compliment, please contact our Customer Service Team on 0345 60 80 193 or complete our Compliments Form. Please note you will be redirected to the East Sussex County Council consultation website.
Complaints
If you have a complaint about the highways service, please contact our Customer Service Team on 0345 60 80 193 in the first instance and explain the nature of your concern. One of our trained advisors will take your details and seek to resolve the issue.
If you are not satisfied with the response you receive, you can ask for the matter to be escalated to our Stakeholder Liaison Officer, who will carry out a further review of your complaint and provide a response.
The Stakeholder Liaison Officer’s response will also explain the further options available to you should you remain dissatisfied following their review.
Consultations
You can give us your views on proposed improvement projects that require a Traffic Regulation Order via our Consultation Hub. These can be where we change the speed limit, improve accessibility, change the layout of the highway, or install new restrictions. Please note you will be redirected to the East Sussex County Council consultation website.
Completed scheme feedback
Have we recently completed an improvement scheme in your area? Your feedback helps us to ensure we provide you with the best service possible. You can let us know your feedback here. Please note you will be redirected to the East Sussex County Council consultation website.