Accessibility statement

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Some documents in PDF (Portable Document Format) and Word format may not be accessible. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We’ve trained all our web authors in how to produce accessible PDF and Word documents, including how to use automated accessibility checkers. We conduct regular audits and manual checks of accessibility issues with documents and work with web authors to improve the accessibility of documents, especially popular ones. All new documents should be accessible.

We are currently assessing the results of an accessibility report and are currently rectifying any issues found on our website. Once this has been completed, any areas we cannot fix will be added here.

Content that's not within the scope of the accessibility regulations


Some forms may have an online map. Online maps and mapping services are exempt from the regulations if essential information is provided in an accessible digital manner for maps intended for navigational use.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.